MADE to be MUM

1. Introduction

Welcome! Made to be MUM Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data when you interact with us, use our services, or visit our premises.

Company details:

  • Company name: Made to be MUM Ltd
  • Company number: 16089825
  • Registered office: 128 City Road, London EC1V 2NX, United Kingdom
  • Nature of business: Unlicensed restaurants and cafés; other amusement and recreation activities

2. Data We May Collect

Personal data you provide:

  • Contact details (e.g., name, email, phone, address)
  • Financial information (e.g., card or bank details)
  • Booking preferences or consent histories

Data collected automatically:

  • Device/IP data, online behavior, cookies, and analytics

3. How We Use Your Data

  • Service delivery: to handle bookings, orders, payments, and customer service
  • Legal compliance: to meet legal, accounting, or regulatory obligations
  • Marketing communication: with your consent, for promotions and updates
  • Improvement and analytics: to monitor, optimize, and secure our services

4. Legal Bases for Processing

Under UK GDPR, we rely on:

  • Contractual necessity (e.g., fulfilling bookings or purchases)
  • Legal obligations (e.g., tax records)
  • Consent (for marketing communications)
  • Legitimate interests (e.g., fraud prevention, service improvement)

5. Cookies and Tracking

We use cookies to ensure our website functions properly (essential cookies) and to gather anonymous usage data. You can opt in or out of analytics cookies as per your preference.

6. Sharing Your Data

We may share your data with:

  • Service providers and processors, such as payment processors or IT companies
  • Legal authorities, when required by law or to enforce terms
  • Business transfers, in the event of a sale or merger

We do not sell personal data to third parties.

7. Data Retention

We retain personal data only as long as necessary:

  • As required for taxes, legal duties, or dispute resolution
  • Until you withdraw consent (for marketing)

8. Your Rights Under UK GDPR

You have the right to:

  • Access and receive a copy of your data
  • Request updates, corrections, or deletion
  • Restrict processing or object to certain uses
  • Withdraw consent
  • Lodge a complaint with the ICO

For rights concerns, contact us directly (see Section 11).

9. Data Security Measures

We use industry-standard security measures including:

  • Encryption (in transit and at rest)
  • Access controls and internal policies
  • Staff training and audits

10. International Transfers

Personal data may be transferred outside the UK only to recipients ensuring adequate protection, using standard contractual clauses or similar measures.

11. Contact Us

For enquiries or to exercise your rights, contact:
Postal address: Unit 18, St Chads Parade, Kirkby, Liverpool L32 8RD
Email: samantha@madetobemum.co.uk

12. Updates to This Policy

We may update this policy occasionally. Any changes will be notified via our website or direct communication. The most recent version will always be posted here.

Definitions:

  • “Personal data” refers to any information relating to an identified or identifiable person.
  • “Processing” means any operation on personal data (collection, storage, use, etc.).